Assertion Training

An essential life skill for Managers and Staff

During the training days we explore Assertion as a life skill, with particular emphasis on using it at work. Delegates discover a range of techniques and skills, based on a common understanding of assertion and how this behaviour differs from submission and aggression. They uncover the benefits of being assertive, of feeling secure, confident, positive and in control, contrasted with the negative effects of the other two behaviours, for themselves, others, their clients and the organisation. In particular it enables delegates to identify specific work-related situations where they want to change their behaviour to improve their effectiveness and service delivery. They are then given lots of opportunity to practice skills to communicate in a more confident and effective way.

At the end of the course, delegates will have improved their effectiveness in communicating with and influencing others. They return to work knowing how to communicate in a clear, direct style, appropriately, without being aggressive, demanding or submissive, or letting others get their own way at their expense.

If you can think of times when you wished you could have reacted differently, this course could be just the opportunity you need to try out different ways of behaving!

Our assertion training course outline includes:

• Ice-breaking exercise – Understanding choices of behaviour
• Defining aggression, submission and assertion
• Why we might act inappropriately and the effects this can have
• Introducing an assertive approach – rights and responsibilities
• Key interpersonal skills and how to project a more positive image
• Basic assertion techniques – Broken Record
• Exploring further techniques

-Making requests and the most of opportunities
- Saying No
- Buying time
- Forced choice

• Techniques and practical sessions
• Disagreeing and stating views
• Getting the most from meetings
• Dealing with covert aggression
• Using ‘inner dialogue’ to challenge negative thinking
• Becoming more assertive and confident – setting goals

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