Using our award winning services
- Complaints handling: some tips for complaints handlers
- February Already! What is your Reality?
- New dimensions on New Year Resolutions for 2012
- Presentation skills: help for first time presenters
- Dental Complaints:Fitness to Practise changes coming
- Coaching Focus: Individual & Team Success. A Virtuous Cycle
- Presentation skills: Opening with impact – as easy as ABCD
- It’s a dog’s life, so get a fresh perspective
- Why more complaints can be good news
- Improving internal communication
Buy the Complete Complaints Mastery guide for dental practices
If you are really serious about excelling at complaints handling, purchase our full guide which will give you:
- a ready-made complaints policy which can be branded specifically for your practice
- more than 20 hints and tips for handling dental complaints that you can share with the team
- complaints record sheets to help you meet CQC requirements for logging and recording
- some ideas for gathering patient feedback
So, to take the stress out complaints handling, and reduce the fear of GDC. CQC or legal action, purchase this guide NOW for just £34.00 inclusive of vat and postage and packaging.
