Communication Skills

Increase confidence and effectiveness

This programme helps delegates advance key communication skills which increase confidence and effectiveness when dealing with others.

It is suitable for any member of staff or manager who would like to increase their ability to influence and communicate in a variety of situations. Methods include tutor input, exercises, practical work and feedback. Delegates will each receive a course manual and handouts, although they may also wish to take notes.

Communication skills outline:

• Understanding how communication works
• Gaining active listening and responding skills
• Asking the right questions
• Cultural considerations
• Seeing things from other points of view
• Managing your assumptions more effectively
• Understanding your own strengths
• How others may see you
• Looking at body language
• Increasing confidence
• Handling difficult people or situations
• Filling up your communication tool kit
• Personal action plan

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