Complaints Handling Consultancy & Training
‘I enclose two small deposits, selected with great care from my cat’s litter tray, as an expression of my utter and complete contempt for both you and your pointless company.’
This quote from an award-winning complaint letter to a telecoms company is pretty funny. But complaints are less amusing when they’re directed at your own organisation. They damage morale and create bad publicity.
Even in the best-run businesses, problems will occur and people will complain. But, dealt with well, complaints can be a positive.
On any of our complaints handling training courses delegates will learn how to differentiate your organisation by showing they care. You’ll reduce the risk of bad publicity and learn how to turn angry customers into brand evangelists.
You’ll be learning from true experts. We’ve delivered world-class training for 19 years and have helped set up a UK-wide complaints service for the dental industry. Our work on ‘Handling Violence at Work’, ‘Diffusing Difficult Situations’ and ‘Customer Service Excellence’ has also won wide praise.
We have expertise which includes:
- Complaints Handling – put things right
- Customer Care and Service Excellence – exploring process and skills to keep customers happy
- Dealing with Disruptive Behaviour – diffuse that flashpoint
- Handling Violence at Work - diffuse tensions – resolve the issue
- Questioning and Listening - tools and techniques to aid communication
- Recognising and Handling Different Behaviours – get it right and take the stress out of a situation
- Designing and Running Effective Complaints Handling Systems: our experience with complaints handling means you can use our consultants to devise your own systems and procedures. This could give you a world class complaints service. Contact us for details.
We will custom design your course to meet your exact needs – for free. We don’t charge for this because we want to help you devise the optimum solution. For our views on customer service why not read our Sunday Morning Blog?
Just get in touch. Let us know what you may want and we will prepare a proposal for you with no obligation.
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