Corporate training | Managing for customer care

This corporate training is specifically for managers and leaders who recognise the need to drive forwards an outstanding customer care culture in their organisation.

Highlights of our managing for customer care course

Recognising the crucial role of managers in creating a true customer care culture

• Creating the right environment and role modelling
• Identifying opportunities for customer service improvement and setting KPIs
• Dealing with escalations
• Revisiting key soft and tactical skills needed

Benefits

We have trained more than 3000 people, across all sectors, in customer care and complaints handling. So we know we are the corporate training experts in helping employees transform their their customer care culture and differentiate themselves. We will share this expertise with you.

Key takeaways from our Managing for Customer Care course:

• How to keep customer service excellence high on the agenda
• Key tools for identifying and measuring opportunities and improvements
• How to set customer care standards
• How to inspire and motivate staff to be passionate about customers and customer care
• How to handle complaints and escalations
• Using advanced interpersonal and tactical skills for winning ways with customers and staff
• Key skills in managing customer-facing staff