Dealing with disruptive behaviour
Diffuse that flashpoint
This training course can be tailored to meet the needs of delegates who have to deal with disruptive behaviour internally and/or externally to thier organisation. It is designed to increase awareness and understanding of why people behave as they do and responses that may help or hinder the situation.
Our dealing with disruptive behaviour course includes:
- Understanding different behaviours – recognising words, body language, tone and feelings
- Appreciating why and how angry situations develop
- Learning strategies for diffusing and resolving tensions and disagreements
- Benefiting from a range of assertive techniques
- Dealing with covert aggression and manipulation
- Group work – to practice techniques to delegates’ scenarios
- Action Planning
- Review
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