Emotional Intelligence

Communicate intelligently, empower, be empowered

Understanding and applying Emotional Intelligence will assist delegates in advancing skills in influencing, communication and conflict management. It will also enable managers to have additional tools in using more of a ‘counselling’ based approach to problem-solving with staff and handling emotionally charged situations. It will increase self- awareness and the ability to control one’s own feelings, more awareness of the feelings, needs and concerns of others and so will help with building collaborative relationships. In particular it will enhance responses and provide a flexible and adaptive approach to change management.

Delegates will be able to use Emotional Intelligence to achieve specific goals, and will acquire advanced skills in handling and understanding interpersonal relationships

Our emotional intelligence course outline:

• Self-awareness
• Understanding the cause and effect of emotions
• Knowing the difference between emotion and feeling
• How to link this to decision-making processes
• Dealing with distructive emotions
• Empathy
• Emotional allegiance
• Different listening styles, empathic and reflective listening
• Application to tangible work examples and situations

Whilst suitable for managers and staff, this may appeal particularly to those who have already attended Assertiveness training.

Specific training programmes will be tailored to meet client needs, at staff and/or managerial levels.

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