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		<title>Complaints handling: some tips for complaints handlers</title>
		<link>http://www.t2achieve.com/complaints-handling-some-tips-for-complaints-handlers</link>
		<comments>http://www.t2achieve.com/complaints-handling-some-tips-for-complaints-handlers#comments</comments>
		<pubDate>Mon, 23 Apr 2012 13:52:01 +0000</pubDate>
		<dc:creator>Alison Miles-Jenkins</dc:creator>
				<category><![CDATA[complaints handling]]></category>
		<category><![CDATA[Dealing with complaints]]></category>
		<category><![CDATA[complaints advice]]></category>

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		<description><![CDATA[Here are some tips to help with complaints handling Handling complaints can be difficult and sometimes it can be easy.  But when handling complaints don&#8217;t despair but try and keep you motivation up by focussing on putting things right for the customer.  This might sound easy but navigating your way through a complaint can often [...]]]></description>
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		<title>February Already! What is your Reality?</title>
		<link>http://www.t2achieve.com/february-already-what-is-your-reality</link>
		<comments>http://www.t2achieve.com/february-already-what-is-your-reality#comments</comments>
		<pubDate>Wed, 08 Feb 2012 20:52:31 +0000</pubDate>
		<dc:creator>Alison Miles-Jenkins</dc:creator>
				<category><![CDATA[People Management]]></category>

		<guid isPermaLink="false">http://www.t2achieve.com/?p=5997</guid>
		<description><![CDATA[Here is a blog from Tania Ashton Jones has great skills in coaching for success and she is one of our great team of trainers. It is designed for leaders and managers as a thought-provoking piece and a way of checking that employee motivation momentum is being maintained. We are one month into the year already! [...]]]></description>
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		<title>New dimensions on New Year Resolutions for 2012</title>
		<link>http://www.t2achieve.com/new-dimensions-on-new-year-resolutions-for-2012</link>
		<comments>http://www.t2achieve.com/new-dimensions-on-new-year-resolutions-for-2012#comments</comments>
		<pubDate>Sat, 31 Dec 2011 14:43:10 +0000</pubDate>
		<dc:creator>Alison Miles-Jenkins</dc:creator>
				<category><![CDATA[Leadership development]]></category>
		<category><![CDATA[Motivation]]></category>
		<category><![CDATA[People Management]]></category>
		<category><![CDATA[Personal Effectiveness]]></category>
		<category><![CDATA[new year resolutions for leaders and managers]]></category>

		<guid isPermaLink="false">http://www.t2achieve.com/?p=5966</guid>
		<description><![CDATA[I’m writing this as 2011 draws to a close.  What a year it has been!  The economic news is not good but I firmly believe there&#8217;s nothing like a challenge or two to bring out our best! If I look back over our last 21 years as a business I can honestly say that our [...]]]></description>
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		<title>Presentation skills: help for first time presenters</title>
		<link>http://www.t2achieve.com/presentation-skills-help-for-first-time-presenters</link>
		<comments>http://www.t2achieve.com/presentation-skills-help-for-first-time-presenters#comments</comments>
		<pubDate>Wed, 26 Oct 2011 19:04:58 +0000</pubDate>
		<dc:creator>Alison Miles-Jenkins</dc:creator>
				<category><![CDATA[Presentation Skills]]></category>
		<category><![CDATA[help for first time presenters]]></category>

		<guid isPermaLink="false">http://www.t2achieve.com/?p=5770</guid>
		<description><![CDATA[This guest blog from Lois Grant one of our team is designed to help develop the presentation skills of those new to making presentations. To fail to prepare is to prepare to fail That old adage is very true when it comes to presenting, and to prepare effectively, you need to ask yourself a lot of [...]]]></description>
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		<title>Dental Complaints:Fitness to Practise changes coming</title>
		<link>http://www.t2achieve.com/fitness-to-practise-changes-coming</link>
		<comments>http://www.t2achieve.com/fitness-to-practise-changes-coming#comments</comments>
		<pubDate>Wed, 26 Oct 2011 18:37:23 +0000</pubDate>
		<dc:creator>Alison Miles-Jenkins</dc:creator>
				<category><![CDATA[Dental complaints]]></category>
		<category><![CDATA[Dentistry]]></category>

		<guid isPermaLink="false">http://www.t2achieve.com/?p=5763</guid>
		<description><![CDATA[The General Dental Council announced on 17 October that they intend to bring in a number of changes aimed at improving the handling of fitness to practise complaints against dental professionals. The GDC say that their aim is to improve the quality and speed of complaints handling to ensure patients are protected effectively. Amongst the [...]]]></description>
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		<title>Coaching Focus: Individual &amp; Team Success. A Virtuous Cycle</title>
		<link>http://www.t2achieve.com/coaching-focus-individual-team-success</link>
		<comments>http://www.t2achieve.com/coaching-focus-individual-team-success#comments</comments>
		<pubDate>Mon, 03 Oct 2011 18:51:49 +0000</pubDate>
		<dc:creator>Alison Miles-Jenkins</dc:creator>
				<category><![CDATA[Coaching]]></category>
		<category><![CDATA[Coaching and mentoring training]]></category>

		<guid isPermaLink="false">http://www.t2achieve.com/?p=5753</guid>
		<description><![CDATA[This week’s Guest Blog is from our Associate Trainer Tania Ashton Jones Have you ever experienced that feeling of exhilaration that’s generated when you have clear direction on what you want to do, know exactly how to execute it, all underpinned by a focus on why you are doing it and combined with a positive outcome? [...]]]></description>
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		<title>Presentation skills: Opening with impact – as easy as ABCD</title>
		<link>http://www.t2achieve.com/presentation-skills-opening-impact</link>
		<comments>http://www.t2achieve.com/presentation-skills-opening-impact#comments</comments>
		<pubDate>Mon, 19 Sep 2011 07:04:51 +0000</pubDate>
		<dc:creator>Alison Miles-Jenkins</dc:creator>
				<category><![CDATA[Presentation Skills]]></category>
		<category><![CDATA[presentation]]></category>
		<category><![CDATA[presentation training]]></category>

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		<description><![CDATA[This week&#8217;s guest blog is designed to help improve your presentation skills and is brought to you by Lois Grant, one of our team. “It was a bright cold day in April and the clocks were striking thirteen.” Opening sentence of George Orwell’s novel ‘1984’ Did that grab your attention? Are you intrigued? Perhaps it even [...]]]></description>
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		<title>It&#8217;s a dog&#8217;s life, so get a fresh perspective</title>
		<link>http://www.t2achieve.com/its-a-dogs-life-so-get-a-fresh-perspective</link>
		<comments>http://www.t2achieve.com/its-a-dogs-life-so-get-a-fresh-perspective#comments</comments>
		<pubDate>Mon, 12 Sep 2011 09:41:27 +0000</pubDate>
		<dc:creator>Alison Miles-Jenkins</dc:creator>
				<category><![CDATA[Motivation]]></category>
		<category><![CDATA[Alison Miles-Jenkins]]></category>

		<guid isPermaLink="false">http://www.t2achieve.com/?p=5660</guid>
		<description><![CDATA[Some of you who have been clients of mine for years will know me very well. So you&#8217;ve probably found out that one of the less corporate aspects of my working life is that not only do I have five Jack Russells but that I also take them to work!  They sit on their own [...]]]></description>
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		<title>Why more complaints can be good news</title>
		<link>http://www.t2achieve.com/why-more-complaints-can-be-good-news</link>
		<comments>http://www.t2achieve.com/why-more-complaints-can-be-good-news#comments</comments>
		<pubDate>Wed, 07 Sep 2011 14:57:59 +0000</pubDate>
		<dc:creator>Alison Miles-Jenkins</dc:creator>
				<category><![CDATA[complaints handling]]></category>
		<category><![CDATA[Alison Miles-Jenkins]]></category>
		<category><![CDATA[complaints advice]]></category>

		<guid isPermaLink="false">http://www.t2achieve.com/?p=5644</guid>
		<description><![CDATA[Here is a great tip to improve complaints handling, have you tried it yet? It is tempting to dream of a time when you receive no complaints, a time when your service fits exactly what you customers want, a time when your business is thriving. But hang on a moment. That moment will also be [...]]]></description>
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		<title>Improving internal communication</title>
		<link>http://www.t2achieve.com/improving-internal-communication</link>
		<comments>http://www.t2achieve.com/improving-internal-communication#comments</comments>
		<pubDate>Mon, 05 Sep 2011 20:58:53 +0000</pubDate>
		<dc:creator>Alison Miles-Jenkins</dc:creator>
				<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[communication training]]></category>

		<guid isPermaLink="false">http://www.t2achieve.com/?p=5637</guid>
		<description><![CDATA[This week’s Guest Blog is from our Associate Trainer David Allen If I had £1 for every person that has told me that Communication is getting more difficult these days I would be ready to take a luxury holiday about now. When Communication is supposed to be getting easier due to technology many Organisations are struggling [...]]]></description>
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