Management Skills
How to succeed
The level of this course and the exact content can easily be adjusted to suit the delegates’ needs. The workshop outline is flexible enough to allow the training to be adjusted either before or during the actual delivery. So, whether delegates are new to a supervisory or managerial role, or wish to supplement existing experience with more formal skills training, this course will fast track their skills and competences. This course will use a wide variety of methods, including tutor input, PowerPoint, group debate, exercises, questionnaires and case studies. Each delegate will receive a course manual and handouts.
Management skills course outline
Day 1: Managing yourself
The Role of the Manager
- Understanding the role of the manager
- What do effective managers do?
- How do they do it?
- Action centred leadership
Management and Leadership
- What is the difference?
- Leadership skills – an overview
- What type of leader should you be?
- What are the choices
- How can you adapt?
Communication skills
- The communication process
- Effective communication
- Communication impact
- Verbal communication
- Non verbal communication
- Body Language
Time Management
- Typical time wasters
- Establishing priorities
- Time management techniques
- Principles for effective personal time management
- Ways to make more time
Decision Making
- An introduction to problem solving techniques
- Understanding the rational decision making model
- Tools and techniques
- Personal Action Plan
Day 2 Managing Others
Motivation
- Some well established theories of motivation
- What they mean in practice and how can they be used?
Delegation
- What is delegation
- Do you need to delegate more?
- The advantages of delegation
- Why managers don’t delegate
- What to delegate
Performance Management
- A holistic approach
- Making appraisal work
- Setting SMARTER objectives
- Personal development plans
Making Meetings Work
- Running Team Briefings
- How to be an effective Chair
- Content and Process issues
- Building confidence as a group member at meetings
- Effective Agendas
- Excellent minutes
Motivation
- Some well established theories of motivation
- Team briefing
Personal action plan
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