This week’s Guest Blog is from our Associate Trainer Tania Ashton Jones Coaching Conversations Are you looking to engage to a greater level with your employees, seeking better growth in their performance and business ambitions, to instigate better working relationships amongst team members and ultimately to improve organisational success? As managers you will be conversing with [...]

We’ve been reviewing some research conducted in America in 2004 which has revealed some interesting statistics on complaints. It is often difficult to locate data on complaints handling because understandably organisations prefer not to draw attention to their difficulties. The Arizona State University “Rage Survey” had some fascinating findings that we feel still hold water today. [...]

Taking a look at the complaints handling news, results published in  June are worth a second look. This news that complaints volumes are rising at Britain’s railway companies can easily be accepted. Most people will have heard of overcrowding. In late June, 50 year old pieces of railway infrastructure struggled with the heat. No wonder [...]

If you’ve been wondering what our complaints handling training is like, why not take a look at what one of our satisfied customers thinks about our complaints handling training? If you would like more information just email me or call on 0845 165 6269 Alison Alison Miles-Jenkins Training To Achieve