- The trouble with dental complaints
- Customer Service Training delivered for large insurance company in Malta
- Complaints handling and how not to do it
- Dental complaints about private dentistry on the rise
- Complaints handling: the Single Stage Complaints Process
- Dental complaints: OFT report calls for greater patient choice and transparency in dentistry
- Complaints handling: some tips for complaints handlers
- February Already! What is your Reality?
- New dimensions on New Year Resolutions for 2012
- Presentation skills: help for first time presenters
People Management Skills
Getting people management right so that everyone can get on with achieving the business objectives is a real challenge.
If there’s one thing that businesses need more than ever at the moment it’s outstanding leaders and managers. In most environments 2011 is a tough time; for some it is brutal. To managers it must feel as though they’re having to cope with new challenges and changes on a daily basis.
The organisations that will not only survive but will actually flourish will be those with a high performance culture, with outstanding teams and individuals. Teams and culture will make all the difference – not the products and services. After all, differentiated products and services will always come and go.
So what do your senior people need to be doing? Reliance on professional and operational skills is not enough. With a drive towards efficiencies and effectiveness they need to be capable of thought leadership; they’ve got to be smarter; and they’ve got to give value-add – to their staff and their customers/clients. Most importantly they will need to manage the performance of those who work for them.
There are twelve key challenges facing managers and leaders this year:
- When recruiting or promoting, how to choose the right person from a sea of applicants
- How to nurture and develop high performing individuals and teams
- How to manage performance using stretching goals, new ways of working, engagement and empowerment
- More than ever before how to tackle inefficiencies and underperformance
- Applying new approaches to think creatively and challenge the status quo
- How to improve their own personal effectiveness
- How to advance their skills to communicate confidently and persuasively and have those difficult conversations
- How to work collaboratively internally and across external boundaries
- How to create a relentless drive for customer service excellence
- When and how to test, analyse and check effectiveness
- What to do to manage change and become adept at moving self and teams out of comfort zones
- How to do all of this with more pressure and fewer resources
All our training, development, coaching and consultancy solutions are designed to help with these challenges.
“Alison is head and shoulders above other presenters we have had. Highly knowledgeable and confident in “off piste” questions and practical application of models.”
Guy Moates, Sales Director, C A Design Services Limited
“Thanks so much for a wonderful two days, your achievement in meeting the needs of a disparate group – in terms of skills and understanding – was excellent. All the feedback that I have had has been positive We are also delighted with the support material – it is extremely comprehensive and I am really looking forward to reading my copy.”
Liz Garvey, Human Resources Manager Gallions Housing Association
We operate a no spam policy
"I keep a copy of this book on my desk as I think it’s a great aide memoire. You cover all the key factors that business professionals should be thinking of but that we often overlook… You give the reader things to think about that are all very achievable…" Gabriel Manoughian ACII, Executive Director, Willis Re Academy, Australia
Winner of Education and Lifelong Learning Business Award
Our MD Alison Miles-Jenkins is a Fellow of the CIPD
