Corporate training | Counselling Skills for the Workplace

A tool to help with performance issues

Once described as ‘the most powerful and useful corporate training course I have ever been on’ by one of our delegates, this training has much to offer professionals and managers at all levels.

Highlights of our workplace counselling skills course

• How to use a ‘counselling approach’ to identify and acknowledge issues
• Rethinking and redefining habitual responses to people problems and performance issues
• Using these techniques to support the individual to find solutions to maximise performance
• Gaining a powerful tool which may well prevent issues escalating to disciplinary/conduct and capability routes

Benefits

The speed and complexity of today’s workplace places enormous demands on us all. Expectations are rising. For a variety of reasons managers will find under-performance within their teams, and so they need skills to address these issues. This corporate training course will give them these skills as well as a deeper understanding of what may cause performance problems from personal and organisational perspectives.

Key takeaways from our Workplace Counselling Skills corporate training course:

• What workplace counselling means and involves
• Identifying types of situation where a counselling approach may help
• Recognising other management approaches used and possible drawbacks
• Benefits of counselling skills
• Revisiting key interpersonal skills
• Listening styles inventory and scoring
• Key counselling skills
• The stages and structure for effective workplace counselling
• Choosing a selection of scenarios e.g.:
  • Managing the poor performer
  • Motivation
  • Appraisal/career development- – Conflict resolution
  • Managing absence
• Role plays and Action Planning