Corporate training | Assertiveness Course for employees

Assertiveness: An essential life skill for employees

Corporate training designed for those who can think of times when they wished they had reacted differently, this assertiveness course could be just the opportunity needed to try out different ways of behaving!

Highlights of our assertiveness course

• Exploring assertiveness as a life skill
• Using assertiveness to become more successful at work
• Understanding assertiveness is different to aggression
• Gaining many assertiveness techniques to gain more confidence and earn respect
• Using assertiveness to handle difficult customers
• Generating win/win outcomes when dealing with difficult situations with staff, managers and colleagues

Benefits

This assertiveness training will boost employee effectiveness when communicating and influencing others. Go back to work knowing how to communicate in a clear, direct style, appropriately, without being aggressive, demanding or submissive, or letting others get their own way at your expense.

Key takeaways from our Assertiveness course

• understanding choices of behaviour
• defining aggression, submission and assertion
• being aware of inappropriate behaviour and its effects
• understanding rights and responsibilities
• how to use key interpersonal skills
• how to project a more positive image
• a range of assertion techniques
• being able to say no
• being able to make the most of opportunities
• disagreeing and stating views
• getting the most from meetings
• dealing with covert aggression
• Using ‘inner dialogue’ to challenge negative thinking