Corporate training | Questioning and Listening Skills

Questioning and Listening – Two fundamental skills

This corporate training course uses these two fundamental skills as its focus. Employees will:

• Discover the power of active listening
• Learn to apply excellent question technique
• Become more skilled communicators.

As part of your employee development programme why not combine this course with those for assertiveness and interpersonal skills?

Benefits

This communication skills course may sound straightforward but it’s all about using two fantastic and quite difficult skills to full advantage. It also acts as a great base from which to go on to other interpersonal skills courses. Employees will leave the course being far more aware of these skills, and how to get the most from them, for themselves and the people they deal with.

Key takeaways for employees from our Questioning and Listening course:

• Understanding what communication actually is
• Recognising barriers to effective communication
• Identifying why we don’t communicate effectively
• Learning how to filter
• Understanding the other person’s perspective
• Appreciating the impact of poor listening and questioning
• How to stop creating confusion and misunderstanding
• How to avoid losing new ideas and stifling creativity
• How to stop causing frustration and de-motivation
• Being able to be a good listener
• Understanding listening styles – E, I, S, P, U
• How to really actively listen
• Using and reading body language
• Developing empathy
• Being in command of your question technique
• Knowing why we ask questions
• Taking the time to question – rather than answer
• Dealing with enquiries – getting the facts
• Understanding when and how to ask a question
• Checking for receptivity and gaining commitment