Corporate training | Telephone Communication Skills Training

Give the right response every time following our telephone training

On our telephone communication skills course employees will learn about:

• Using outstanding telephone techniques to promote business and personal image
• Improving speed of response and call quality
• Using tone of voice to convey confidence and empathy
• Listening over the ‘phone: how to do it better
• Improving outcome resolution and generating win/win telephone conversations

Benefits

This corporate training course for will develop your employees so that they stand out from the rest. It promotes the importance and perils of communicating over the ‘phone. It encourages delegates to use excellent telephone techniques to enhance reputation and customer confidence. If your environment is concerned with profit it helps your staff attract and keep customers. Poor telephone technique will lead to loss of business, a poor reputation and difficult telephone callers. If you work in the Public Sector, it’s crucial to excel over the ‘phone to keep customers happy and project a positive, professional and helpful image. It will also reduce the likelihood of difficult situations and complaints.

Key takeaways from our Telephone Training course

• Answering the ‘phone quickly and with the right kind of greeting
• Handling the call effectively, avoiding “red rags”
• Making the most of listening and tone of voice to compensate for the lack of body language
• Applying advanced skills of summarising, reflecting and mirroring
• Using questioning techniques to control the call
• Problem solving on the ‘phone
• Transferring calls professionally
• Improving message taking
• Handling difficult customers
• Closing the call
• Appropriate follow up