Questioning and Listening
Two fundamental skills
This one day course uses these two fundamental skills as its focus. Delegates will appreciate the power of active listening. They will be able to apply excellent question technique and as a result become more skilled communicators. This course could be taken as an initial workshop before the courses on interpersonal skills and influencing. It also works well on its own. A participative approach is used, along with group and individual exercises, questionnaires and tutor input.
Questioning and Listening course outline:
What is communication?
Barriers to Effective Communication
- Why do we not communicate effectively?
- Filtering
- Understanding the other person’s perspective
The Impact of Poor Listening and Questioning
- Creating confusion and misunderstanding
- Losing new ideas and stifling creativity
- Causing frustration and de-motivation
Good Listening Skills
- Understanding listening styles – E, I, S, P, U
- Actively listening
- Body language
- Developing empathy
Good Questioning Skills
- What are the purposes and benefits of questions?
- Taking the time to question – rather than answer
- Dealing with enquiries – getting the facts
- Seeking information – knowing what to ask and how to ask it
- Question technique, including probing to gather information
- Understanding when and how to ask a question
- Checking for receptivity and gaining commitment
Creating an action plan
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