Summary List of In-house Training Courses
Just request a programme for any of these management development and staff training courses below and we will send it to you within 24 hours. It will give you a feel for how our approach may work for you.
If you then think we can help, contact us and we can customise the programme to reflect your exact training and management development needs. Our portfolio includes:
- Absence Management – how to maximise attendance at work
- Advanced Interpersonal Skills for Managers – become a better communicator
- Appraisal Interviewing – make appraisal effective
- Appraisal Training – for Appraisees – get the most form your appraisal
- Assertion Training – an essential life skill for Managers and/Staff
- Balls and the Boardroom – applying sporting analogies to business leadership
- Better business communications - make a better first impression
- Coaching Skills/Mentoring – understand the difference, make a difference
- Communications Skills – Increase confidence and effectiveness
- Complaints Handling – resolving those complaints, getting the upside from putting complaints right
- Contract Management – the whys and wherefores
- Counselling Skills for the Workplace – a tool to help with performance issues
- Customer Care and Service Excellence – exploring process and skills to keep that customer happy
- Dealing with Disruptive Behaviour – diffuse that flashpoint
- Emotional Intelligence - communicate intelligently, empower, be empowered
- Excel Training – maximise your skills
- Facilitation Skills – engage the group, create synergy, maximise output
- Finance and Managing Budgets – unravelling the mysteries for non-financial managers
- Grievance and Disciplinary Training – latest developments
- Handling Violence at Work – respect customers, keep staff safe
- Leadership Development - Inspirational Leaders are not born!
- Making Meetings Work – get a return on such an investment
- Management Skills – how to succeed
- Minute and Note-taking – accurate records of all those meetings
- Performance Management – so much more than ‘appraisal’
- PowerPoint – enhance your presentations
- Presentation Skills – go on, make an impact
- Projects That Deliver – practical project management skills
- Questioning and Listening – two fundamental skills
- Reception Services – because first impressions count
- Recognising and handling different behaviours – because people are complicated
- Recruitment and Selection Interviewing - get the right person for that role
- Report Writing – communicate to get the results you need
- Stress Management – practical work-life rebalance, stress reducing approaches
- Team Building – get your team motivated
- Telephone Techniques – get the right response every time
- Time Management - make time in your day
- Training the Trainer – transfer our skills… to you!
- Workload Juggling – Squeeze more from less, without the stress
- Written Business Communication – get your writing right!
All our courses are highly interactive and based around a mixture of taught skills, debate, case studies, real life situations, action learning and experiential learning. We can adapt our delivery to suit the objectives, the group size and other relevant variables. We always devise our courses to take into account differing learning styles of the delegates: reflector, theorist, activist and pragmatist. We take into account potential barriers to learning and the theory of how adults learn. We are also happy to work in partnership with you on training design and delivery. Simply contact us.
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