What our clients say

People say the nicest things:

Complaints handling & advanced customer service training:… “a very clear undertanding of our need…the feedback from the course has been very positive…”

Watch the short video clip for more…

Rebecca Whipp  Training Manager The Caravan Club

Transforming Customer Care Skills For Local Authority Housing Services :  …..”Exemplary….”

“Thank you Training to Achieve, you were exemplary. I first met Alison at a Recruitment Training Course being run by the Local Authority and realised that she had all the skills and knowledge to help us develop and roll out our Customer Care Skills Training. Not always an easy task in local authorities, but Alison has all the experience required to deal with even the most difficult of officers and provide them with the information to help them deliver excellent customer service!

From the start Alison met with us to discuss our needs and ensure the training was tailored to the needs of the Housing Service, using her previous knowledge and experience of working with Redbridge for many years. The course paperwork was of a high standard and completely relevant and we have been able to place key information onto our staff notice boards, as a constant reminder of the most important elements of the training. The course was delivered in an outstandingly professional manner and the style of delivery was very varied, keeping every officer involved. Our staff feedback was the best yet and people continually ask when Alison will be back to deliver further training. I am working on it!”

Jayne Jeffries, Housing Strategy Officer, London Borough of Redbridge – Housing Service

Supporting with undergraduate postgraduate dentists and senior trainers and advisers in the West Midlands Deanery:….”an inspiration…”

“When I first came across Alison during consultancy sessions for the Dental Complaints Service panellists’ training, I was impressed by the wealth of knowledge and experience she had to offer. Not only did the training sessions enable different learning and communication styles to be learnt, but it made me think what she and ‘Training To Achieve’ could offer the Dental profession at both undergraduate and postgraduate level.

When asked, she was able to tailor her sessions to my dental peers, and she did so with outstanding results. Alison has successfully delivered topics of a wide range to my Vocational Dental practitioner group. The group reflected on the knowledge, teaching style and delivery. The excellent feedback was a clear reflection of this. The only criticism I received was ‘Why she had not been booked earlier?’ In addition, she has been an inspiration for Trainer practitioners new and existing in Vocational training in our Deanery.

Alison involves her audience and makes the session interactive. As a result, people have learnt more effectively from this style and are able to then implement in practice what they have learnt.

I am very grateful to Alison for her valuable contribution she has made to the Dentistry profession in particular to Vocational Training locally and I look forward to working with her for many years to come.”

Dr. Shaam Shamsi VT Adviser, WM Deanery BDS (Lon), MFGDP (UK), LDS RCS (Eng), PGCTLCP. Dip Med Eth & Law

Tailored L & D Services for Underwriting Agency:…”impressed and delighted…”

“The Talbot Group Companies have always been impressed and delighted with the professional manner with which Training To Achieve has approached any of the training or consultative tasks which have been undertaken on our behalf. They have demonstrated continually their ability to understand our requirements and to deliver a programme that satisfies those requirements, whether it is mentoring on a one to one basis or staff feedback questionnaire and analysis.”

Nicholas J Hales, Managing Director, Underwriting Risk Services Ltd

Partnering Business Leaders to deliver change in business practice – Reinsurance:…”exceptional colleague feedback…a great success”

“Training to Achieve worked with us to design a bespoke course targeted at two distinct internal audiences to help us prepare for a significant change in our business practice. The development needs for our colleagues were a mixture of new techniques and improved soft skills. The training was delivered in tandem with our business leaders to ensure we achieved the necessary context to the initiative and allowed for adaptability throughout the program.

The design, planning and training delivery was excellent and all delivered to schedule. This was an extensive program which was very well received by all delegates, received exceptional colleague feedback & overall a great success. “

Mike Annison, Global Claims Product Leader, Marsh

Board Member training for appeal panel hearings:…”engaging..thought-provoking…appreciated your flexibility…”

“Thank you very much for the training you provided to our board members and officers yesterday on conducting appeal panel hearings. Your style of presentation was engaging and it was clear you brought a wide range of knowledge and experience to the session. The material was thought-provoking and will help us improve the service we provide to our customers. I especially appreciated your flexibility in delivering the training, which allowed us to focus on areas that were of particular concern to our organisation. I have no hesitation in recommending Training To Achieve to colleagues and other Social Housing Providers.”

Berkeley Young, Colchester Borough Homes

Management Training for Design Company:…”head and shoulders above others…”

“Alison is head and shoulders above other presenters we have had. Highly knowledgeable and confident in “off piste” questions and practical application of models”.

Guy Moates, Sales Director, C A Design Services Limited

Train the trainer:…  “Generous and positive in imparting her knowledge and experience…”

Alison is a consummate professional who proved adaptable and willing to tailor our train the trainer sessions to our specific needs.  She was generous and positive in imparting her knowledge and experience in delivering training and provided us with invaluable material and content to reinforce the learning from the classroom.  I would be more than happy to attend other courses that Training to Achieve run to continue my learning and development.

Tanya Frost Trainer – HR The Caravan Club

Conflict Resolution Training for Regulator:…”impressed…hit the mark every time…”

“We were faced with the task of training over 200 people in conflict resolution across the UK. Training To Achieve were great. I really felt as though they listened to us, challenged our assumptions and designed a tailored training package particular to our needs.

When I first met with Training To Achieve I was struck by the high level of professionalism, scope of knowledge and understanding and attention to detail. We quickly developed a partnership working style but with a clear sense that I was the client – this is a balance that other training providers I have worked with have never managed to get right. I was impressed with the high level of customer service Training To Achieve offered, not just to us but also to our customers. They really became one of the team. In over a dozen training sessions across the UK, with a variety of audience types, Training To Achieve helped us to deliver a consistently high quality product which hit the mark every time.

Personally I enjoyed working with Training To Achieve; it was great fun. Alison Jenkins helped me develop my own style of delivery and offered support and coaching to members of my team. We are grateful to Alison and her team and would not hesitate to work with them again.”

Operations Manager, General Dental Council

Management Development and Staff Training for Local Authority:…”dynamic approach… perceptive…intuitive…”

“Training To Achieve have been working with us since 1995 and have an excellent track record. They provide numerous management development and training events for us annually. They bring extensive corporate experience, highly relevant examples and a dynamic approach to training delivery. Delegates constantly rate the courses very highly. Perceptive and intuitive, they not only create solutions that achieve our objectives, but adapt each event to the needs of the delegates.

Training To Achieve provide outstanding customer care and we trust them to deliver to our specifications. Not surprisingly, we invite them back to work with us year on year.”

Hilary Holder, Human Resources, Sevenoaks District Council

Senior Management Coaching for Leading Charity:…”heartfelt thanks…excellent insight…much appreciated”

“I wanted to write a brief, but heartfelt, note thanking you for your coaching support during the past months. I always felt very much at ease during our discussions, where you were able to provide an excellent insight to my particular work situation, and you always provided constructive and practical advice, with relevant ideas and approaches that enabled me to work out an action plan for moving forward – all very much appreciated.”

Vivienne Snowden, former Head of Planning, Breakthrough Breast Cancer

Bespoke Appraisal and Management Development programmes for Acute and Primary Care Sectors:…”worked collaboratively…very high standards…”

“I am proud to have been associated with Training To Achieve and have commissioned Education & Training Services from them during the last 5-6 years, since working in the NHS, both Acute and Primary Care sectors.

We have worked collaboratively to design and implement an appraisal process which has included a consultation process with employees to engage the workforce on their views. Training To Achieve have also delivered various other in-house management development programmes including Facilitation Skills, as well as roll-out of the above appraisal training for all staff. I have always found them to be highly professional in terms of their service and take great care in ensuring they deliver their training to very high standards.”

Jill Page, Education and Training Manager, Epping Forest Primary Care Trust

Tailored training days for Education Staff:…”standard of courses extremely high…courteous, efficient…first class”

“Training To Achieve was excellent. I gave them a rough outline of what I wanted and they came back with a training programme that addressed all of my needs and more.

I have used Training To Achieve on a number of occasions covering a variety of subjects and each time they have impressed me with their knowledge of the subject and quality of course. Nothing seemed too difficult. Prior to setting up training days, I would spend time discussing with them my aims and objectives for the day knowing full well that the presenters would provide exactly what was required.

I have found the standard of courses extremely high, which is one of the reasons why I continually use them. I have found them courteous and efficient and nothing seemed too much of a problem. Their presentational skills were first class”

Bob French, Centre Manager, The Wickford Centre, Essex County Council

Bespoke L & D solutions for Underwriters:…”high quality training and excellent feedback..”

“We have worked with Training To Achieve for a number of years and continue to do because of the high quality delivery of the training and the excellent feedback we receive from our employees. In the past we have had a number of training needs where an “off the shelf” solution was not appropriate. Using a consultative approach Alison was able to understand our requirements and design and deliver a solution which was tailored to the individuals’ needs.”

Sabrina Oufella, Training Adviser, Talbot Underwriting Ltd

Helping Sixth Form Students to excel at interview:…”engage a young audience in charismatic and effective way…”

Dear Alison

Thank you once again for your excellent presentation to our Sixth Form students; they all really enjoyed it and found it very beneficial for their future personal development.

You explained the realities of the competitive world they are entering with great insight and you gave them the confidence to know how to maximise their potential. Your advice on any application process and creating a formidable CV, along with your guidance on presentation and communication skills at interviews, will prove invaluable to them as they compete for university places and then try to aspire professionally in the workplace.

I would welcome the opportunity to work with you on another project with our young people at some point; it is not always easy to find someone who can engage a young audience in the charismatic and effective way you did, and someone with your wealth of experience.

I hope that your business continues to thrive and flourish.

Yours sincerely,

Michael Davey

Head of Sixth Form, St Joseph’s College, Ipswich

Senior Management Development programme, Housing Association:…”fantastic, wonderfully challenging, interesting and very professionally delivered…”

“I thought the Senior Management Development Programme was a fantastic, wonderfully challenging, interesting and a very professionally delivered couple of days. Thank you very much for what I consider to be a great opportunity.”

John Barcock Head of ICT, Gallions Housing Association

Partnering with Local Authority on Change and Development:…”a partner you can trust to do the best for you”

“Alison has worked with us on more than one occasion and comes highly recommended. She has a very thorough yet relaxed way about her and will take time to understand your business needs. Alison works with you as a ‘partner’ that you can trust her to do the best for you.”

Shari Khan Change and Development Manager
Fenland District Council

Staff and management Training – Public Sector:…”a pleasure working with you…”

“Congratulations on your Sunday Morning blogs. They are great. 

I also wanted to say that it has been a pleasure working with you and hope that your business goes from strength to strength. I envy you your enthusiasm for your work (that’s how I explain that you work on Sunday mornings!). We have been very happy with the courses that you deliver at Tunbridge Wells Borough Council. I hope that you will deliver many more courses here.”

Veronika Reeves, Learning & Development Officer, Tunbridge Wells Borough Council

Helping transition from operational to Senior Management – Charity Sector:…”a great help…a successful business woman…”

“Alison was a great help to me in understanding how to develop a business strategy, as well as helping me to hone my managerial skills. Because she is a successful business woman as well as a trainer, she understands how well-run businesses operate and her training programmes reflect this.”

Deborah Granville, Former Head of Community Fund Raising, Breakthrough Breast Cancer

Senior Management Development – Third Sector:…”your achievement…was excellent…”

“Thanks so much for a wonderful two days, your achievement in meeting the needs of a disparate group – in terms of skills and understanding – was excellent. All the feedback that I have had has been positive We are also delighted with the support material – it is extremely comprehensive and I am really looking forward to reading my copy.”

Liz Garvey, Human Resources Manager, Gallions Housing Association

NHS trainer development:…”…your session proved extremely popular…”

“I would like to thank you on behalf of our trainers for facilitating an informative and enjoyable session on performance management. Your session proved extremely popular and to generate such interaction on the dreaded Friday afternoon slot was impressive.”

John Gilmour BDS MFGDP Dip Med Ed, West Midlands Strategic Health Authority

Action Learning for senior managers – Housing Association:…”your facilitation and knowledge was first class…”

“Just wanted to send you a note to say thanks for your efforts over the last couple of days. It was really interesting and your facilitation and knowledge was first class. 

Having been a Director in my last role and now seeing the world from a slightly different perspective again, I find leadership theory and techniques very useful tools. 

I look forward to working with you again on the Action Learning sessions.”

Chris Francis Head of Asset Management
Gallions Housing Association

Performance Management and Appraisal training – Property Developers:…”…really understood my needs…personalised solutions… delegates inspired and won over..would use again”

“Training to Achieve really understood my needs as course developer as well as the needs of our company. Using their in-depth knowledge and experience, Training to Achieve offered personalised solutions to match our requirements. The delegates were soon inspired and won over by Alison’s confident delivery of training and I would definitely use Training to Achieve again”

Amanda Faizi Human Resources Specialist
Breyer Group Plc

Away day for Electrical Services Company – future visioning:…”benefitted from your insight and analysis…”

“Thank you very much for our day of insight. We thought that the day was very useful, for our learning and as an opportunity to discuss our business and where it is going.”

“We also benefitted from your insight and analysis of our business. I believe you managed to weave in all of the themes that we spoke of when preparing – which was great.”

Alec Game, Managing Director Merlin Electrical Services Ltd

HR Partnering – Private Sector:…”dramatically improved both the quality of our recruitment and ongoing retention…”

“I have no hesitation in recommending Training to Achieve as an HR partner of the highest quality. We have been pleased to have a very productive relationship with Training to Achieve for three years. As an SME, it is very difficult to afford high quality dedicated HR professionals, but we recognised the importance of bringing those skills into our business and therefore found the retainer relationship to be an ideal way of achieving this at a realistic cost.”

“Training to Achieve has given us both leadership and assistance in numerous ways, but, most crucially in my opinion, in the areas of recruitment and performance review – mistakes in recruitment and management of staff can be immensely damaging to a small business and the introduction of Training to Achieve’s approach to these areas has dramatically improved both the quality of our recruitment and the ongoing retention of key staff.”

Gary Wiffin, Finance Director, IPRS Group

Training all the Headteachers and staff in Essex Schools:..”recommend highly as a professional trainer and consultant”

“Alison was engaged to construct and deliver a running programme of training for school staff on the topic of managing aggression and violence in the workplace. Alison tailored the courses to suit the needs of school staff and also to complement and enhance the County Council’s in-house code of practice on the subject. Alison was always up to date and informed with regard to the numerous County policies and procedures in place at the time of delivering the courses.

Each course was delivered in a professional, informative and interesting way with the right amount of interaction with the delegates. Alison’s preparation for the courses could not be faulted and there was never any hesitation in making any changes which might be necessary due to policy changes etc.

Her relationship with delegates was positive and friendly whilst remaining professional and she understood clearly the challenges and problems likely to be experienced by teachers and Headteachers. I received very positive feedback from these people regarding the courses delivered by Alison. In addition, I found working with Alison an enjoyable and rewarding experience and would recommend her highly as a professional trainer and consultant.”

Hazel Salih, Health & Safety Services Manager
Directorate of Human Resources, Essex County Council

Congratulations…:…”your award…richly deserved…”

“Belated congratulations on winning the award and for being nominated for Business Woman of the Year! It is richly deserved, Alison. I am very proud of you.”

Lillian Fox, Complaints Officer, Dental Complaints Service

Time Management Coaching – Strategic and Mangagement Accounting:…”very practical day to day solutions…Thank you”

“My HR department put me in contact with Alison for some one to one coaching around time management and it’s really worked for me. My employer has embraced a new flexible way of working, which includes being able to work from home, and this change has highlighted my need for a new outlook. I have attended a few courses in the past and appreciate all the good ideas and logic, but have struggled to really apply it to my own situation.

Training to Achieve has helped me to identify my own strengths and weaknesses in this area, question motivational issues and learn to focus more clearly on my objectives. This has been possible through awareness of some different approaches and very practical day to day solutions – which suit me! The result has been a feeling of being more in control, and ultimately more confident. Thank you.”

Jacqui Dove, Service Accountant, Strategic & Management Accounting, Resource Management, Colchester Borough Council

Advanced Creative Thinking and Mind Mapping – Open course:…”thought provoking and really enjoyed the course…”

“I really enjoyed the course and have kept my juggling balls by my bed in case I get the urge to juggle during the night! I am now adept at two balls but haven’t a clue how to introduce a third!

As far as wording goes; ‘I found the course to be thought provoking as it challenged the usual ways of preparing reports and memorising presentations. The day was filled with the practical application of theory and I have used my newfound skills back at the workplace on a daily basis. Making lists are a thing of the past….”

Loraine Cook, HR Service Centre Officer, Human Resources, Corporate Management CBC

Coping with change in the Public Sector:…”insightful…”

“Thanks for this. The training was really good and insightful”.

Nicole Nwafor, Team Manager, Newly Looked After Children’s Team

Train The Trainer – Service Excellence – Private Sector – Membership Organisation:…”valuable advice…accommodating and supportive approach…”

Dear Alison,

I wanted to let you know how much I enjoyed our Trainer Days last week and how valuable your advice has been.

Your accommodating and supportive approach meant that we were able to amend our original plans and work towards a more specific outcome for the Training Team. Our new ideas formed from our time together will now be put towards a new way of thinking for the Club, a new approach to delivering service to both our colleagues and Club members.

Many thanks again and I hope we get to work together in the future.

Kind regards,

Hannah Marchant, Internal Trainer, The Caravan Club

360 Degree Feedback:…”great integrity…complete confidence…”

“We have worked on joint client projects with Alison and Training To Achieve. Alison is a highly professional and capable People Developer, who understands both the individual and strategic dynamics of performance. She is highly commercial and provides her clients with the best advice and services. Finally, she has great integrity and we have complete confidence in introducing Alison to our clients as we know she will do a great job and maintain our client’s confidence in us.”

Jo Ayoubi, Managing Director, Track Surveys

Management training for reinsurance company:…”very engaging, very well informed and helpful…”

“Alison delivered training on several occasions whilst I was working for Marsh in Norwich. I found her to be a very engaging trainer, who was very well informed and helpful. I would recommend her style of training delivery to anyone”

Simon Jellis, Reinsurance Client Relationship Manager, Marsh Marine and Energy

Business Mentoring:…”very friendly and easy to deal with…”

“Alison is a very professional and experienced business mentor, with a wide clientele as a result. She is very friendly and easy to deal with, and I have no hesitation in recommending her.”

Les Long, Surveying Company

Team Building, Relationship Management, Meetings Skills and Communication:…”consummate professional…excellent…”

Alison is the consummate professional – from analysis through to the design phase, and finally delivery. She is knowledgeable, an experienced trainer/consultant and flexible in her approach. Alison has delivered workshops for us on team building, relationship management, business communications, chairing meetings and contributing confidently to meetings. We have consistently received ‘excellent’ feedback from our staff on Alison’s work.”

Paula Radcliffe, HR Advisor (L & D), West Kent Housing

Fantastic tutor – Excellence in Claims Management – Reinsurance:….”handled a very delicate course incredibly well…”

I worked with Alison on a claims course which was rolled out for about 200 colleagues in Norwich. I supported her in a lot of the courses given and found the course content which she had lead the design of to be excellent. Alison herself is a fantastic tutor and handled what was a very delicate course incredibly well making sure that everyone was involved. I would recommend her to anyone as she gives excellent results and will help you achieve the training which you need in your business in these tough times.”

David Berg, Vice President at Marsh Ltd

Leadership Qualifications for County Council:…”extremely detailed knowledge…professionalism…adept…”

“I first met Alison when she delivered a business module as part of the level 6 diploma in ‘Public Service Leadership’.

The first thing that struck me about Alison was her professionalism. It was obvious that a great deal of preparation had gone into delivering the session because it was extremely well structured, there was a very logical progression between points and there was a fine balance between the theory and the practical aspects.

Alison had an extremely detailed understanding of the subject and was able to use a range of tools to communicate the course material. Alison was also very adept at answering any tricky questions we threw her way!

Alison delivered the module to a diverse audience which included people from different local government organisations and people who were in different stages of their career. Needless to say Alison was flexible enough to adapt her communication style to suit a wide variety of audiences.

I would definitely recommend Alison as a proficient course deliverer and look forward to working with her again!” Alistair Dunsdon, Project Manager, Cambridgeshire County Council

A serious Investment tool – Senior Management Development:…”superb service…a serious investment tool…”

“Alison provides a superb service – tailor-made to the needs of your organisation but utilising the very latest management techniques. She immediately identified the pertinent issues and addressed them in a manner which was sensitive but appropriate and very professional at all times. Alison was able to identify the issues immediately and adapted accordingly – very versatile. She pitched the training at the appropriate level and completely changed senior management team’s approach to addressing outstanding objectives. I would have no hesitation in recommending Alison to any organisation and suggest that the training delivered by her is serious investment tool and expenditure that all organisations would be wise to make.”

Clare O’Neill, Barrister

Managment Development and Staff Training – Reinsurance:…”…first class…the ultimate professional”

“I have worked with Alison for more years than I care to remember. She has been both a provider and colleague during that time and has always provided a first class service and received consistantly excellent feedback from our staff and clients. She is the ultimate professional.”

Peter Johnstone, HR Director

Management Training at Chief Exec and Board level – Private sector:…”very competent …to Chief Exec and Board level…”

“We have used Alison for years to deliver training for our clients. She has an in-depth knowledge of all HR subjects and is a very competent management trainer at all levels – even to Chief Exec and Main Board members.

Alison is not a cheap-and-cheerful, generic type trainer and we would not hesitate to recommend her for any training job particularly as she is the sort that won’t take on anything if she doesn’t think she can achieve good results.”

Tony Willson, Managing Director, Helmsman

High Quality Customer-focussed training – private sector:…”highly customer focussed, very experienced..understands needs of clients…”

“Alison is extremely personable, lively and full of energy. She is highly customer-focussed, very experienced, and will work hard to understand the needs of her clients before designing and delivering high quality programmes. I would recommend her without hesitation”

Stewart Beamont, Director, Stewart Beamont Associates

VT Trainer Session at Warwick University:…”very well presented…”

Hi Alison

Thank you for a very well presented session at the VT trainer course at Warwick University last Friday.

Regards

Dr Ben Edwards

“In endorsing Alison I think of 3 P’s. Preparation – in making sure that she is always prepared, with a deep knowledge of the subject. Polish – in the delivery and facilitation of the material. Pride – in ensuring that learning objectives are met and client satisfaction is achieved. She always does what she says she will do, which sounds easy but can be rare.

John Carter, former Head of Learning and Communication at Capita Marsh

Developing a complaints service:…”fantastic training sessions…hugely positive feedback…”

“Training To Achieve have been absolutely crucial to the success of the training of the Dental Complaints Service panel members. They have provided us with fantastic training sessions, role players both clinical and lay, and inspirational ideas year on year for our annual training events. This is evidenced clearly to me by the hugely positive feedback received from our volunteers and most importantly, the resulting high levels of competence and confidence with which they approach their roles.”

Hugh Smith, former Head of the Dental Complaints Service

Coaching and mentoring skills for dentists:…”completely enthused…”

“We were completely enthused by the content.”

Annop Deol BDS (Bham) MFGDP RCS

Recognising and Dealing with Different Behaviours:..”Will take your suggestions back to the workplace…”

May I state, I thoroughly enjoyed your informative presentation and I will definitely take your suggestions back to the workplace and engage the staff. Thank you.”

Dr Sukhvinder Atthi,Hillbrook Dental Health Centre, Birmingham

VT and Advisers Train The Trainer Programme:…”very good..”

“Feedback was very good with people enjoying the session so many thanks for travelling up.”

Andrew Corke BDS MFGDP(UK) MGDS FFGDP

Empowering a dentist to sort out his people management issues:…”Alison empowers you with the skills to run a business in the 21st Century…”

“I was introduced to Training To Achieve in June 2010. Alison did a half day presentation on how personality conflicts can be avoided in the dental practice. This was part of a foundation trainer induction course. I have participated in a number of sessions with other presenters under a similar banner and was a little unsure of what new spin would be presented. Within a few minutes it was evident that Alison had specifically tailored her presentation for dentists working in a small business setting and this was not going to be another generic presentation with general business ideas which may or may not have relevance to a modern dental practice. In fact she has a specific business to help dentists called Dental People Skills.

The practice need

A month later I identified that I had an administrative problem with my dental practice it was obvious that the working environment was not as it should be but I could not identify the source of the problem.

The solution

I engaged Training To Achieve.” Alison visited the practice on a number of occasions as a trouble shooter, and then to provide training and on going support to a number of the staff. I had direct coaching from Alison on assertive techniques in business and was able to use my new found skills to implement a number of fundamental changes in the staffing infrastructure of my practice.

Alison continues to provide mentoring for myself and the staff and in the future will be returning to the practice to provide further training in managerial matters.

The result

One of the key points that she has helped me realise is that dentistry is in effect two businesses rolled into one. Just as I have developed my dental skills over the years by further training, Alison has furnished me with the interpersonal skills which are necessary for the successful running of a small business.

For anyone who is realising that just because you are a good dentist it does not follow that you are a good businessman working with Alison will empower you with the skills required to run a successful business in the 21st Century.

David Barke, NHS Dentist, No Worries Dentistry

Training volunteer complaints handlers:…”contributed a great deal to our success…personal support invaluable..”

“I would like to thank you sincerely for your hard work and support. Your involvement in the recruitment of our volunteers, as well as the content and delivery of the training since the launch of the service in 2006 has contributed a great deal to its success. The personal support that you have provided has also been invaluable.

I have really enjoyed working with you and would like to wish you all the very best in your future business ventures.”

Hazel Adams, Head Of Service, DCS

Bite-sized management development sessions for Housing Association:…”such an engaging trainer…”

“West Kent Housing Association was introduced to Alison through the appointment of a new Head of HR and we are delighted to have access to such an engaging trainer. Alison has worked with different teams and groups within the Association to provide a range of bite size training courses for our 2008 ‘Learning at Work Day’. The workshops that Alison delivered included Effective business communications, Interviewee skills, Chairing meeting and Contributing confidently to meetings. From needs analysis to course delivery, Alison’s professionalism, knowledge, experience and flexibility resulted in us receiving excellent feedback from participants, which was extremely positive, with all staff reporting that they gained something practical to take away from the workshops or training sessions that they participated in.

Training To Achieve has also carried out some bespoke work with our second tier operational managers in helping them to focus on how they wanted to move into being more strategic as a group and take on, the day to day operational responsibility for delivery of excellent services to our customers.

I would not hesitate to recommend Alison as a highly professional trainer, who works well with people at all levels of the organisation.”

Isabel Dove, Former Business Services Director, West Kent Housing Association

Executive Management Development:… “our delegates consistently tell us how fantastic she is…”

“Alison has been  delivering management development and training programmes for us for four years since 2007.  We originally brought her in to design and deliver a high level management programme for us.  Her training solution had all the aspects we were looking for, including action learning sets which proved very popular.   She has gone on to train our Executive team, as well as run other in-house training programmes for us.  Our delegates consistently tell us how fantastic  she is  and her delivery produces the results and outcomes we are looking for.  Even when she is not here she sends us regular useful blogs, newsletters and articles to support us and enable us to continue to learn from her.”

Liz Chasteauneuf Learning and Development Advisor Gallions Housing Association

“The most interesting and informative course I have attended in a long time”

Jan Rawdon, Revenues and Benefits Officer, Swale Borough Council

“you were an inspiration and lots of your words ‘still ring true’”

Jane Hadley, Founder, Hadley’s Dairies

Just seen the evaluation forms from last week – brilliant!”

Catherine Harrison  Learning & Development Officer, HR Shared Services, Maidstone Borough Council & Swale Borough Council

“Just to say ‘big thanks’ for yesterday, my team LOVED you! They were so impressed. They found you ‘inspirational and motivating with well focused and relevant ideas to their roles in the profession.”

Shaam Shamsi BDS, LDS RCS (Eng), MFGDP (UK), PGCTLCP, Pg Dip Med Eths & Law VT Adviser Owner of Genesis and Horizons Dental practices

I can’t thank Alison enough for facilitating some training course development days with us recently. Her wealth of knowledge has proved invaluable and given us a fantastic range of tools to progress a number of projects. The course was thoroughly enjoyable and has really inspired me, I feel quite privileged to have had this opportunity and have benefited so much from Alison’s expertise and guidance!

Emma Tompkins, Trainer

These are just a few of our testimonials.  If you need more or specific case studies relevant to your needs, please contact us.